30 Dec 2024

About › Careers › Customer Advocacy Specialist

Careers

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Customer Advocacy Specialist

  • Responsible for relaying updated information to customers and responding to their inquiries and concerns in order to address their needs and enhance their experience in PITX.
  • Responsible for attending to customer complaints in a timely manner that is proper and professional, and escalates them to the appropriate teams for resolution.
  • Responsible for overseeing that the Customer Service (CS) Team follows and executes the CS house rules, processes, and procedures for consistent satisfactory performance.
  • Responsible for implementing learning and development programs in collaboration with the Customer Engagement Manager for a motivated, engaged and customer-focused Team.
Qualifications
  • College graduate, with a Bachelor’s Degree in Tourism or Hospitality Management or any equivalent.
  • Minimum of 1 to 2 years of relevant work experience in concierge, or any Front- Line Customer Service.
  • Must be willing to work in Paranaque Integrated Terminal Exchange (PITX), Paranaque City.
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CONTACT US

Get in touch

Email

customerservice@pitx.com.ph

Facebook

/ParanaqueITX

Instagram

@pitx_landport

Phone

8396-3817 to 18

Address

Paranaque Integrated Terminal Exchange, #1 Kennedy Rd.,
Tambo, Paranaque City

PASSENGER’S GUIDE

Leasing Opportunity

Paranaque Integrated Terminal Exchange, #1 Kennedy Rd., Tambo, Paranaque City

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